Product tour
A day with Ash
Follow one working day for Leah, a realtor, and Marco, who runs a landscaping crew: a call nobody could take, an inbox that filled up overnight, and a quote and a booking asked for in one sentence. These are Ash's own screens, filled with made-up people.
Leah, realtor
Your day at a glance
Leah opens Ash before her first coffee. New leads, missed calls, replies waiting on her and the jobs Ash has lined up are already counted, and every new lead says what is still to do.
- New leads, flagged clients and missed calls up top
- Replies to send, tasks due, and what Ash will do on its own
- Each new lead with how they arrived and what is still to do
Leah, realtor
The call she couldn't take
Leah is in the middle of a showing when Daniel calls about a listing. Ash answers, writes up the call and texts him back. Eight minutes later, Daniel has replied.
- A two-line summary of every call
- The recording, with Ash and the caller on separate tracks
- A text back right away, so the lead doesn't go cold
Leah, realtor
One inbox for texts, email and calls
Every client conversation lands in one list, and anything waiting on Leah is marked. Open a person and Ash tells her what they want and what happens next.
- Filter by unread, needs reply, or channel
- Ash's summary of each person: what they want, what's next
- Automatic follow-ups, with a Take over button
A plan that starts by itself can text her. Replying is still up to you.
- Wants
- A two-bedroom condo near SkyTrain, under $750K, moving in by January.
- Next
- Wait for Sofia to reply, then suggest two viewings this weekend.
Marco, landscaping
Ask once. Approve. Done.
Across town, Marco runs a landscaping crew. He asks for a quote and a site visit the way he'd ask an office manager. Ash does the legwork, and nothing reaches a client until he taps Approve.
- A filled-in quote that shows where every figure came from
- New clients added only when he says so
- Bookings and texts he reads before they go out
Leah, realtor
Follow-ups that run themselves
A plan is a set of texts and reminders Ash carries out for one client. Leah's new-enquiry plan nudges each new lead after an hour, a day, three days and a week, and hands them back to her as soon as they answer.
- Ready-made plans for closings, mortgages and missed calls
- Automatic plans start by themselves for each new person
- Every message editable, every step timed
[their greeting], thanks for your message. When is a good time to talk?
1 hour after their first message[their greeting], just following up on your message. Happy to help whenever suits you.
24 hours after their first message[their greeting], checking in once more. Is there anything I can answer for you?
3 days after their first message[their greeting], I'll leave it here for now. Reply anytime and I'll pick it up.
7 days after their first messageLeah, realtor
One record for every client
Sofia answered the follow-up at lunch. Ash stopped the plan, read her reply, and left Leah a task saying what she wants. Her record keeps the details, the tasks and every message in one place.
- Call, text, email or reply from the top of the record
- Tasks Ash writes for you when someone gets back in touch
- Recent texts, emails and calls under the details
- Name
- Sofia Marchetti
- Phone
- (604) 555-0131
- [email protected]
- Client type
- Buyer
- Area of interest
- Burnaby / New Westminster
- Property type
- Condo
- Next action
- Viewings Sat, Oct 10, 2:00 PM
- Lead source
- Text
- Last contact
- today, 1:52 PM
Ash read her reply as: she'd like to see two-bedroom condos near SkyTrain this weekend, under $750K. "New enquiry follow-up" is stopped and nothing further will be sent automatically. Her own words are on her timeline.
Leah, realtor
Skills for the trade
Skills add what a line of work needs. Leah's cover comparables, market updates, property search and tour planning, and she asks for them in plain words. Daniel's Saturday tour is already on her calendar.
- Grouped by what they're for: real estate, clients, messages
- No separate screens to learn: ask for any of them in Assistant
- Results land where you work, like the calendar
Leah, realtor
Anything in my email?
Before she logs off, Leah asks one question. Ash reads the last few days of her email, separates the clients from the offers and newsletters, and tells her nothing needs an answer tonight.
- Reads recent email so you don't have to
- Separates what matters from offers and newsletters
- Points you back to what actually needs doing
Last 3 days, nothing urgent needs a reply:
- Priya Nair, mortgage broker — intro email offering a call about pre-approvals for your buyers. No action unless you want to connect.
- Showing feedback, Burnaby townhouse — two agents, both positive. One asks what the strata fees are.
- Strata documents for the Becker listing — from the property manager. Worth a skim before Thursday's signing.
- Real estate board newsletter — ignore.
The one reply worth sending is the strata-fee question, and that can wait until morning. Your real to-do list is the 2 overdue tasks and Daniel's tour on Saturday. Want me to pull those up?
For businesses that live on the phone
Clients call, text and email. Ash keeps up.
Realtors, clinics and practices, home services and trades, professional services, studios. If your clients reach you on every channel at once, Ash answers, sorts and follows up, and asks you before anything goes out.
Everyone and everything in this tour is made up: the people, the businesses and the conversations. Phone numbers use the 555-01xx range set aside for fiction. The screens are rebuilt from the Ash app and filled with sample data.
Product tour
A day with Ash
Two small businesses. One assistant.