How it works
Capture, decide, do, report.
Every channel contributes to one client history. Ash answers what it can, flags what needs you, completes approved work, and reports what happened.
Every channel contributes to one client history.
Most businesses do not have a communication problem. They have a filing problem. A call comes in on one phone, the follow-up goes out by text, the paperwork moves through email, and the appointment lands in a calendar that none of those channels can see.
Ash starts from the other end. Every channel it handles adds to the same client history as the conversation happens. A call at nine and an email at four remain part of the same conversation.
- Phone
- Ash answers, holds a conversation, and records what was said.
- SMS
- Texts are answered with the context from earlier calls and messages.
- Incoming messages are read and replies are drafted for your approval.
- Booking page
- Clients can book through a link connected to your live calendar.
Ash answers what is safe to answer.
Not every message needs you. Questions about your hours, service area, process, or availability are questions you have answered a hundred times, and a long wait can send a client elsewhere.
Ash answers those questions immediately using information you have provided. It does not invent an answer: an unset price or an unapproved term comes to you.
It books into a real calendar.
Ash offers a slot only when it falls within the hours you set and is free on your live calendar. It checks again at the moment of confirmation.
The calendar event includes the client's details, the channel, and the conversation context. There is no separate queue of booking requests to approve later.
You can also ask it to do the work.
Ash is not only for inbound conversations. Open the Ash app and ask it to pull up a client, draft a message, build a plan, or fill a document.
Read-only requests can be answered right away. Any action that writes or sends comes back as a proposal you approve with a tap.
You see what happened each morning.
Each morning, Ash sends one summary of who got in touch, what it handled, what it booked, and what still needs your attention.
Anything Ash could not resolve stays on the list until it is handled. It does not expire, and viewing it does not clear it.